he Keep Me Posted campaign has received the support of Mike Weir, MP for Angus, who has signed an Early Day Motion in support of the campaign. Mr Weir praised the campaign’s efforts to secure consumer choice and protection for the people of the UK.
The Keep Me Posted campaign is a partnership of leading charities, consumer organisations, trades unions and businesses, fighting to ensure that service providers offer consumers the choice of how they receive bills and statements. It was founded due to concerns that businesses are increasingly restricting access to paper and encouraging customers to manage their accounts via digital means.
The EDM (Number 286) states that: “this House welcomes the work of the Keep Me Posted campaign which believes that all consumers should have the right to choose how they receive bills and statements, whether on paper or online, from service providers including utility companies and banks without financial penalty; notes that approximately 18 million consumers who do not have access to the internet or have basic digital skills are unfairly disadvantaged by service providers that do not offer them this choice; welcomes the support of 78 charities, consumers groups, trades unions and businesses championing the campaign’s aims; welcomes to date the four service providers, Yorkshire Water, Wessex Water, Welsh Water and Principality Building Society who have pledged to protect 10 million consumers’ right to choose without penalty how they receive bills and statements; and calls on other service providers to also offer consumers the choice of how they receive their bills and statements.”
Research conducted by the campaign has found that many customers benefit from using paper to manage their finances. Managing money online – working as well as we think?, a report commissioned by the campaign, found that consumers who received financial correspondence by post were much more likely to be able to correctly assess the health of their accounts, (75 per cent vs 48 per cent for those who received electronically).
Mike Weir, MP for Angus, said: “There are currently 25,000 people living in Angus and Dundee City who still do not have access to the internet and as a result they run the risk of being increasingly disenfranchised and deprived. The UK’s consumers should have the right to choose how they are communicated with by businesses and I fully support the Keep Me Posted campaign in its fight to secure this.”
Judith Donovan CBE, Chair of the Keep Me Posted campaign, said: “Since the launch of the Keep Me Posted campaign, businesses and consumers have contacted us in their thousands to show their support. The campaign continues to grow as more and more people demand communications choice. We thank Mike for his support in bringing our campaign to the political forefront on behalf of Angus, and urge other politicians to look at how consumers are communicated with as a matter of priority.”
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* Research taken from Keep Me Posted’s ‘Managing Money Online’ report. Research carried out by YouGov and London Economics on behalf of Keep Me Posted in December 2014 (http://keepmeposteduk.com/sites/default/files/Final%20report%20%28190115%20REVISED%20EXECSUM%29%20126pp.pdf)
About the campaign:
The Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from more than 70 concerned organisations, such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation.
The Keep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers.
For further information or for more information on the Keep Me Posted campaign, please contact:
Lewis Wilks, Lansons, 020 7566 97